Return & Refund Policy

Return & Refund Policy

Thank you for shopping at RSG International Embroidery. We take extreme pride in our precision embroidery and product quality.

1. Return Window for Ready-Stock Products

Standard, non-customized products (such as unstitched cushions or plain apparel without custom embroidery) are eligible for return or exchange within 7 days of delivery, provided items are unworn, unwashed, with original tags intact.

2. Custom & Bespoke Embroidered Orders

Custom embroidery products, custom patches, personalized names/logos, and bespoke orders are NON-REFUNDABLE and NON-RETURNABLE once production or stitching has commenced, as these items are made specifically to your personal specifications.

3. Defective or Wrong Item Delivered

If you receive a product with a manufacturing defect, damaged fabric, embroidery flaw, or wrong size/color sent by us:

• Please notify customer support within 48 hours of delivery along with clear photos/unboxing video.
• We will arrange a free reverse pickup and issue a replacement or full refund upon verification.

4. Refund Process & Timelines

Approved refunds will be processed back to your original payment method (Razorpay / Credit Card / Debit Card / NetBanking / UPI) within 5 to 7 working days after the returned product passes quality inspection at our warehouse.